Complaints and service

Since nothing is 100% perfect, it may happen that one of our products does not perform as it should. In such a case, we are able to provide high-quality and fast service and resolve the entire situation quickly to the customer's satisfaction. You can visit our store in person or send us the device. 

Please always enclose a completed form with your service request, which you can find HERE, describing the fault, your phone number, and the address to which you would like the device to be returned.

Direct contact for technical support: Petr Kotrla, mobile: 608 513 316, email: petr.kotrla@flajzar.cz

Address for sending devices for service:

FLAJZAR, s.r.o.
Svatoplukova 1199
698 01 Veselí nad Moravou

PLEASE NOTE: We only accept devices sent to this address! Packages sent to pick-up points or parcel boxes will not be collected.

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SERVICE PRICE LIST

FISHING

We are always transparent with our customers. Therefore, below you can view the price list for servicing your repaired devices.

Task                                Price without 21% VAT / item
1. Function check and diagnostics    CZK 100
2. Cleaning, resealing + battery replacement    CZK 200
3. Battery holder replacement    CZK 100
4. Transmitter module replacement    CZK 140
5. Replacement of plastic covers    CZK 80
6. Repair of electronics    CZK 200

(The price of spare parts must be added to the service work.)

After accepting the service, our service technician will always first check and diagnose your device to determine what the fault is. The device is always cleaned and then resealed after repair so that it is returned to you in the quality we are accustomed to and which is our standard.

GSM

The rate is CZK 600 / 30 min.